CallCenter / CRM Demo & Conference Tokyo (26th)

Key facts

Attendance 2024

9 203

Exhibitors

170

Floor space

—

Admission

—

Frequency

Annual

Editions

1 (2025)

Attendance and exhibitor figures for 2024 are the organizer's own and are not independently audited. They may include co-located or joint exhibitions.

CallCenter / CRM Demo & Conference Tokyo (26th) is an annual trade fair in Tokyo covering contact center platforms, CRM packages and CTI middleware. The most recent edition on record ran 13–14 November 2025 at Sunshine City BUNKAKAIKAN BLDG.; no future date has been announced. The 2024 edition reported 9,203 visitors and 170 exhibitors, a figure published by the organiser and not independently audited. Organised by CallCenter Demo Secretariat (Informa Markets Japan Co., Ltd.).

What is exhibited

• analytical tools (text & data mining
• ASP & SaaS & Cloud
• BI)
• Contact center platforms
• CRM packages
• CTI middleware
• customer management packages
• Email Processing Systems (including chat tools)
• FAQ systems
• Help Desk
• HRM)
• Human Resources (Education & Training
• IP Telephony
• IVR
• knowledge management (information sharing)
• Mobile Solutions
• outbound
• Social Media Support
• speech recognition
• switching equipment & communication servers
• Telema & Outsourcing Services
• Text-to-Speech
• Voice Logging
• Web Collaboration Security

J-messe subject tags

JETRO's own classification, kept verbatim. Fairs carry several; the sector in the sidebar is the single one this site browses by.

• Testing & Measurement
• Manufacturing & Engineering
• Advanced Materials
• Telecom & Computing
• Industrial Machinery
• Advertising & Marketing

Editions on record

Every dated instance of this fair the database holds. A series keeps one identity across renames and moves; each row below is one edition of it.

Where this came from

Field-level provenance for the most recent edition: what each fact came from, how far it is trusted, and when it was last checked.